Refund policy

RETURN & REFUND POLICY

Last Updated: September 12, 2026

At Royal Toy Trove, we understand that condition is especially important when purchasing collectible items. We make every reasonable effort to provide accurate descriptions, condition notes, and photographs so customers can review an item carefully before purchasing.

Because many of our collectibles are limited, vaulted, exclusive, signed, individually photographed, or otherwise difficult to replace, all sales are generally considered final except as specifically stated below.

1. FINAL SALE ITEMS

Unless otherwise required by applicable law, the following items are generally considered final sale:

Signed or autographed collectibles
Vaulted collectibles
Limited-edition collectibles
Convention exclusives
Chase variants
Individually photographed collectibles
Clearance or discounted final-sale items
Items identified as final sale in the product listing

Please review all product photographs, descriptions, condition notes, and authentication information before placing your order.

2. BUYER’S REMORSE

Royal Toy Trove does not generally accept returns or issue refunds for buyer’s remorse, including situations where:

You changed your mind
You found the item elsewhere for a lower price
You no longer want the collectible
The item does not fit your collection
You purchased the wrong character, edition, variant, or sticker
You did not review the product description or photographs before purchasing

Orders should be reviewed carefully before checkout.

3. COLLECTIBLE CONDITION

Collectible condition can be subjective.

Royal Toy Trove makes reasonable efforts to accurately describe and photograph the condition of each collectible.

Product listings may include information regarding:

Box condition
Figure condition
Window condition
Corner and edge wear
Creasing
Sticker condition
Packaging imperfections
Autograph condition
Authentication
Included protectors or accessories

For individually photographed collectibles, the photographs are considered part of the condition disclosure.

Customers are responsible for reviewing all available photographs before completing a purchase.

4. FACTORY IMPERFECTIONS

Minor manufacturing imperfections are common with collectible products and are not generally considered defects eligible for return or refund.

Examples may include:

Minor paint inconsistencies
Small marks on the figure
Slightly uneven paint application
Minor window scuffs
Slightly misaligned packaging
Sticker placement variations
Minor box imperfections originating from manufacturing or distribution
Small printing inconsistencies

These characteristics can occur before the item reaches Royal Toy Trove and may vary from item to item.

5. ACTUAL-ITEM PHOTOGRAPHS

When a listing states that the photographs show the actual item, the item shown is the item you will receive unless otherwise disclosed.

Visible condition issues shown in the listing photographs are not considered undisclosed damage.

Customers should zoom in and review all available photographs before purchasing.

If you have questions regarding condition before placing an order, please contact us at hello@royaltoytrove.com.

6. INCORRECT ITEMS

If Royal Toy Trove sends you an item different from the item you ordered, please contact us within 3 calendar days of delivery.

Include:

Your order number
A description of the issue
Clear photographs of the item received
Photographs of the shipping packaging when applicable

If we confirm that the wrong item was shipped, we will work with you to provide an appropriate resolution, which may include a replacement when available or a refund.

7. SHIPPING DAMAGE

If your order arrives with significant damage that was not shown or disclosed in the original listing, contact Royal Toy Trove within 3 calendar days of delivery.

Please include:

Your order number
Photographs of the collectible
Photographs of the damaged area
Photographs of the internal packaging
Photographs of all sides of the shipping box
A photograph of the shipping label when requested

Please retain all packaging until your claim has been reviewed.

Failure to retain or provide photographs of the shipping materials may limit our ability to investigate a carrier-related damage claim.

Do not discard the box or packaging until the issue has been resolved.

8. WHAT QUALIFIES AS SHIPPING DAMAGE

Examples of significant shipping damage may include:

Major crushing
Large tears
Severe creasing
Substantial window damage
Water damage
Significant damage to the collectible itself

Minor imperfections, small corner wear, slight window scuffing, minor factory flaws, or condition already visible in the product photographs generally do not qualify as undisclosed shipping damage.

9. DAMAGED PACKAGING VS. DAMAGED PRODUCT

Collectible packaging is part of the product for many collectors, and Royal Toy Trove takes reasonable care when packaging orders.

However, minor shipping-related wear may occur during transit.

Each damage claim will be evaluated based on the extent of the damage, the original listing condition, photographs provided, and other relevant circumstances.

Submitting a claim does not automatically guarantee a refund.

10. RETURN AUTHORIZATION

Do not send an item back to Royal Toy Trove without first contacting us and receiving return authorization.

Unauthorized returns may be refused.

If a return is approved, we will provide instructions regarding the return process and applicable shipping requirements.

The collectible must be returned in the same condition in which it was received, including all:

Original packaging
Protectors
Certificates of authenticity
Authentication cards
Inserts
Accessories
Stickers
Documentation

Missing components may affect refund eligibility.

11. RETURN SHIPPING

If a return is approved because Royal Toy Trove sent the wrong item or because of a verified issue for which we are responsible, we will provide return instructions and determine responsibility for return shipping.

If a discretionary return is approved for another reason, the customer may be responsible for return shipping and associated costs.

Original shipping charges are generally non-refundable unless the return results from an error by Royal Toy Trove or where otherwise required by law.

12. REFUND PROCESSING

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.

Royal Toy Trove cannot control the time required for a financial institution to post a refund after it has been submitted.

13. PARTIAL REFUNDS

In certain situations, Royal Toy Trove may offer a partial refund or store credit as an alternative resolution.

Examples may include minor undisclosed damage where the customer chooses to keep the item.

Any partial refund, store credit, or alternative resolution is offered at Royal Toy Trove’s discretion, subject to applicable law.

14. SIGNED AND AUTHENTICATED COLLECTIBLES

Signed collectibles are generally final sale.

Before purchasing, customers should carefully review:

The autograph
Quote or inscription
Signature placement
Authentication information
Certificate or authentication sticker
Box condition
Product photographs

Third-party authentication services operate independently from Royal Toy Trove.

A disagreement with another authentication provider’s opinion after purchase does not automatically qualify an item for return if the item was accurately described and the listed authentication documentation was provided.

15. ORDER CANCELLATIONS

If you need to request cancellation of an order, contact us as quickly as possible.

Cancellation requests are not guaranteed.

Once an order has entered fulfillment or has been shipped, it may no longer be eligible for cancellation.

If an order has already shipped, the terms of this Return & Refund Policy apply.

16. LOST OR MISSING PACKAGES

If tracking indicates that your package has been lost in transit, please contact us so we can review the shipment and determine the appropriate next steps.

If tracking shows that an order was delivered but you cannot locate it, please first:

Check around the delivery location
Check with household members
Check with neighbors when appropriate
Contact the shipping carrier

Royal Toy Trove may assist with available carrier investigations, but we cannot guarantee reimbursement for packages confirmed as delivered to the address supplied at checkout.

17. INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing an accurate and complete shipping address.

Royal Toy Trove is not responsible for losses, delays, or additional shipping costs resulting from incorrect or incomplete address information supplied by the customer.

If an order is returned to us because of an incorrect address, additional shipping charges may apply before the order is resent.

18. CHARGEBACKS AND PAYMENT DISPUTES

If you experience an issue with an order, please contact Royal Toy Trove before initiating a chargeback or payment dispute so we have an opportunity to resolve the matter.

Fraudulent chargebacks, false claims, or abuse of payment-dispute systems may result in future orders being refused.

Nothing in this section limits any rights available to customers under applicable law or through their payment provider.

19. NON-RETURNABLE ITEMS

Unless required by law or approved by Royal Toy Trove, we do not accept returns for:

Items damaged after delivery
Items altered after delivery
Items removed from sealed packaging when the listing required the item to remain sealed
Items missing included accessories or authentication materials
Items damaged through improper storage or handling
Collectibles where the claimed issue was clearly visible in the original listing photographs
Items returned without authorization
Items returned in a condition different from the condition in which they were received

20. EXCEPTIONS REQUIRED BY LAW

Nothing in this policy is intended to limit or eliminate any consumer rights that cannot legally be waived under applicable federal, state, or local law.