Shipping policy

SHIPPING POLICY

Last Updated: September 12, 2026

Royal Toy Trove takes collectible shipping seriously. We carefully package orders to help protect both the collectible and its packaging while in transit.

By placing an order through royaltoytrove.com, you agree to the terms of this Shipping Policy.

1. ORDER PROCESSING

Royal Toy Trove aims to process and ship orders the same business day or the next business day whenever possible after payment has been successfully completed.

Orders placed later in the day, on weekends, on holidays, during conventions, or during periods of unusually high order volume may require additional processing time.

Business days do not include weekends or major holidays.

Processing time refers to the time required to inspect, prepare, package, and transfer an order to the shipping carrier. Carrier transit time begins after the package has been accepted by the carrier.

2. SHIPPING CONFIRMATION AND TRACKING

Once your order has been shipped, tracking information will be sent to the email address or contact method associated with your order.

Tracking updates are provided by the shipping carrier and may not appear immediately after a shipping label is created.

Please allow reasonable time for the carrier to scan and update tracking information.

3. SHIPPING RATES

Shipping charges are calculated and displayed at checkout based on factors such as:

Order size
Package weight
Shipping destination
Available carrier services
Selected shipping method

Any applicable shipping charges will be shown before the order is completed.

4. COLLECTOR-FOCUSED PACKAGING

Royal Toy Trove packages collectible merchandise with the goal of reducing the risk of damage during shipping.

Depending on the item and order size, packaging may include:

Sturdy shipping boxes
Bubble wrap or other protective cushioning
Interior void fill
Protective wrapping
Pop protectors when included with the listing or otherwise provided
Additional reinforcement for higher-value collectibles when appropriate

We avoid shipping collectible Funko Pops in soft mailers unless the product type or specific situation makes that method appropriate.

Protective packaging reduces risk but cannot completely prevent damage caused by extreme carrier handling.

5. FUNKO POP PROTECTORS

A Funko Pop protector, hard stack, armor, or similar accessory is included only when:

The product listing states that one is included
It is shown as included with the item
Royal Toy Trove elects to provide one as additional shipping protection

Protectors used primarily for shipping purposes are not guaranteed to arrive without minor cosmetic wear because they are intended to help protect the collectible inside.

6. SHIPPING DESTINATIONS

Royal Toy Trove currently ships to destinations made available through checkout.

Available shipping methods and rates may vary depending on location.

If a destination is unavailable at checkout, we may not currently support shipping to that location.

7. CUSTOMER RESPONSIBILITY FOR SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify:

Recipient name
Street address
Apartment or unit number
City
State
ZIP code
Contact information

Royal Toy Trove is not responsible for delays, losses, or additional costs caused by incorrect or incomplete information provided by the customer.

8. ADDRESS CHANGES

If you notice an error in your shipping address, contact us immediately at hello@royaltoytrove.com.

We will make reasonable efforts to update the address if the order has not yet shipped.

Address changes are not guaranteed once an order has entered fulfillment or a shipping label has been created.

Once a package has been accepted by the carrier, Royal Toy Trove may be unable to modify the delivery address.

9. RETURNED PACKAGES

If a package is returned to Royal Toy Trove because of:

An incorrect address
An incomplete address
Refusal of delivery
Failure to claim the package
Carrier inability to complete delivery

the customer may be responsible for additional shipping costs before the order is resent.

If a refund is issued instead of reshipping the order, original shipping charges may be non-refundable except where required by law.

10. CARRIER TRANSIT TIMES

Estimated delivery dates provided during checkout or through tracking are estimates supplied by the carrier and are not guaranteed by Royal Toy Trove.

Carrier delays may occur because of:

Weather
Holidays
High shipping volume
Transportation disruptions
Natural disasters
Operational delays
Incorrect routing
Other circumstances outside our control

Royal Toy Trove is not responsible for carrier delays after a package has been accepted by the shipping carrier.

11. DELAYED PACKAGES

If tracking shows that your shipment is delayed, please allow the carrier reasonable time to update or complete delivery.

If tracking has stopped updating for an extended period, contact us at hello@royaltoytrove.com with your order number so we can review the shipment and, when appropriate, assist with available carrier procedures.

12. LOST PACKAGES

If a package appears to be lost in transit, contact Royal Toy Trove so we can review the shipment.

A package may need to remain without movement for a period established by the carrier before it can officially be considered lost.

When appropriate, Royal Toy Trove may assist with a carrier claim or investigation.

Any refund, replacement, or other resolution will depend on the circumstances of the shipment, carrier findings, available insurance coverage, and applicable law.

13. PACKAGES MARKED DELIVERED

If tracking shows that an order was delivered but you cannot locate the package, please first:

Check all entrances and delivery locations
Check with members of your household
Check with neighbors when appropriate
Review any delivery photograph provided by the carrier
Contact the shipping carrier

Carriers sometimes mark packages delivered shortly before actual delivery.

If the package still cannot be located, contact us and we will review any assistance that may be available.

Royal Toy Trove cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered to the address provided at checkout.

14. SHIPPING DAMAGE

We carefully package orders, but carrier-related damage can occasionally occur.

If your collectible arrives with significant damage that was not shown or disclosed in the original listing, contact Royal Toy Trove within 3 calendar days of delivery.

Please provide:

Your order number
Clear photographs of the collectible
Photographs showing the damaged area
Photographs of the interior packaging
Photographs of all sides of the shipping box
A photograph of the shipping label if requested

Please keep all original packaging until the claim has been resolved.

Discarding packaging before a claim is reviewed may prevent us from submitting or supporting a carrier claim.

Damage claims are also subject to our Return & Refund Policy.

15. MINOR SHIPPING WEAR

While we package collectible items carefully, shipping carriers handle packages outside our control.

Minor cosmetic wear to external shipping materials or protective accessories does not necessarily indicate damage to the collectible itself.

Minor imperfections already shown or disclosed in the original product listing are not considered new shipping damage.

16. SIGNED AND HIGH-VALUE COLLECTIBLES

Royal Toy Trove may use additional protective packaging for signed, authenticated, rare, vaulted, or higher-value collectibles when appropriate.

Certain higher-value shipments may also use:

Additional insurance
Signature confirmation
Enhanced tracking
Other carrier services

The shipping method used may vary based on the value, destination, and characteristics of the order.

17. SIGNATURE CONFIRMATION

Some orders may require a signature upon delivery.

If signature confirmation is required, someone may need to be available at the delivery address to accept the package.

Royal Toy Trove is not responsible for delays caused by unsuccessful signature attempts or failure to collect a package held by the carrier.

18. MULTIPLE-ITEM ORDERS

Orders containing multiple items may be shipped together when practical.

In some situations, Royal Toy Trove may divide an order into multiple shipments for packaging, inventory, safety, or logistical reasons.

When multiple shipments are used, separate tracking numbers may be provided.

19. PREORDERS

If Royal Toy Trove offers preorder products, estimated release and shipping dates are subject to change.

Manufacturer or distributor delays may affect preorder arrival dates.

Preorder-specific terms included in the product listing will apply in addition to this Shipping Policy.

In-stock merchandise ordered together with a preorder may be held until the preorder becomes available unless otherwise stated.

20. ORDER COMBINING

Royal Toy Trove does not guarantee that separately placed orders can be combined into a single shipment.

If you place multiple orders and would like them combined, contact us as quickly as possible.

If fulfillment has not started, we may attempt to accommodate the request, but combining orders is not guaranteed.

21. INTERNATIONAL ORDERS

If international shipping is available at checkout, customers are responsible for any applicable:

Customs duties
Import taxes
Brokerage fees
Government charges

unless otherwise indicated at checkout.

Customs processing may delay delivery.

Royal Toy Trove is not responsible for delays caused by customs authorities.

Customers are responsible for understanding any import restrictions applicable in their destination country.

22. SHIPPING INSURANCE AND CARRIER CLAIMS

Some shipments may include carrier insurance or other shipping protection.

If a carrier claim is necessary, the customer may be required to provide photographs, packaging materials, statements, or other documentation requested by the carrier.

Failure to provide required documentation may affect claim eligibility.

23. CANCELLATIONS AFTER SHIPMENT

Orders cannot be canceled once they have been transferred to the shipping carrier.

Any eligible return after delivery will be governed by our Return & Refund Policy.

24. FORCE MAJEURE

Royal Toy Trove is not responsible for shipping delays or failures caused by events outside our reasonable control, including severe weather, natural disasters, carrier disruptions, labor interruptions, government actions, emergencies, or other similar events.